Service Request Ticket - # 54836

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2014 04:18 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100756[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. B1XG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:B4:52


Wireless NIC 58:94:6B:FD:23:70


Bluetooth NIC 1C:65:9D:F5:50:F5

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Oct 02, 2014 09:15 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 30, 2014 01:24 PM 
Completed the virus scanned on the Dell Latitude
E6410.The Laptop is presently with Nicole  I
informed her that if the user continues to
complain about the slowness of the machine. We
would like  him to back up his file save
temporally on the system. Because we would like to
re-image the system at the final analysis.
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Ruby Tidwell Sep 30, 2014 07:55 AM 
Task reassigned to Dyl Karbia.
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Kevin Thibeault Sep 29, 2014 04:22 PM 
Machine is up front
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Kevin Thibeault Sep 29, 2014 04:18 PM 
Clean up the machine. Adware, malware wipe
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