Service Request Ticket - # 54843

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2014 01:21 PM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120644[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25K80C5DNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.13 (High Sierra) Software

Wired NIC 10:DD:B1:9F:C2:FC


Wireless NIC 8C:2D:AA:47:7A:3D


Bluetooth NIC 8C:2D:AA:47:7A:3E

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Sep 30, 2014 03:26 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nick Moore Sep 30, 2014 03:26 PM 
was able to fix all three problems. turned off wifi, updated flash, 
and fixed office on all three computers.
 Add Attachment
Nick Moore Sep 30, 2014 02:18 PM 
Task reassigned to Nick Moore.
 Add Attachment
Alyssa Little Sep 30, 2014 01:21 PM 
This ticket is all for the same computer with
multiple issues.

1. The computer is asking for log in information
(company name) when students try to access
Microsoft office, and the faculty don't know that
information.

2. The computer is trying to connect to the
internet via the wifi even though it is hardwired in.

3. The computer needs to have Adobe Flash installed

This computer is in the APSC 213 lab and you'll
need the code: 19500# to get in
Add Attachment