Service Request Ticket

Service Request Information

CONTACT	Name	DeWitt, Natalie	Date	Oct 01, 2014 08:22 AM
	Department	Health & Exercise Science	Phone	88216
	Location		Email	dewittn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130071 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0PW
	Serial No.	SC02L318JFFRR	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Has Caspar Suite Installed
	Wireless NIC	54:26:96:DC:00:CF
	Bluetooth NIC	54:26:96:DC:00:D0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Oct 01, 2014 08:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Oct 01, 2014 08:46 AM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Oct 01, 2014 08:46 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Oct 01, 2014 08:46 AM	she was able to fix the problem when i was on my way there. the problem was the network cable not being connected to the thunderbolt display	Add Attachment
Katie Halvorson	Oct 01, 2014 08:28 AM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Oct 01, 2014 08:28 AM	She called and said that she saw the cable wasn't plugged in where she thought she it was and needs someone to help her grab it. Nick said he was going to help now.	Add Attachment
Katie Halvorson	Oct 01, 2014 08:22 AM	She can't get connected to the internet. She turned her wifi off because Cisco kept coming up and it was trying to connect to wireless but when she opens a webpage, it still says cannot connect to the internet. she can't seem to get any connection with her wired option in her office. She is around till 945 and then 12-145 today	Add Attachment