Service Request Ticket - # 54850

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2014 08:30 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130043[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL000704 Location PDR

Model ColorQube 8870 Hostname hl1082.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.42 Metered Code: 9246 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:14:D2:24

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 03, 2014 09:26 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 03, 2014 09:26 AM 
Mo came out yesterday and fixed the printer
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Megan Thibeault Oct 01, 2014 11:28 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Oct 01, 2014 11:28 AM 
Ref #19997723
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Nick Moore Oct 01, 2014 08:50 AM 
Looking on the xerox forum,The fault code 91.720.00 is a 
Printhead tilt fault and they say to contact support center.
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Katie Halvorson Oct 01, 2014 08:30 AM 
HL 108 printer is giving a printing error code
91.720.00..81193 and no print jobs are going
through.  It has been restarted and still same error.
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