Service Request Ticket - # 54851

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2014 08:31 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130046[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B006770 Location PDR

Model ColorQube 8880 Hostname hlref3.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.45 Metered Code:3074 RMA:(8870)XFL148245(5/12/16) Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:6C:1B:EE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 03, 2014 09:34 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 03, 2014 09:33 AM 
Mo came out and fixed the printer
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Miles Rakestraw Oct 01, 2014 12:35 PM 
The technician will be out tomorrow 10/2/2014 he
will be calling to find out the best time.
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Miles Rakestraw Oct 01, 2014 12:22 PM 
Task reassigned to Megan Eichler.
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Miles Rakestraw Oct 01, 2014 12:22 PM 
Called Xerox tech support, they will have a
technician calling to set up an appointment to
troubleshoot.  Ref# 19997955 needs to be given
when the tech calls.  Point of contact will be
Megan Eichler and Miles Rakestraw.
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Miles Rakestraw Oct 01, 2014 11:46 AM 
Installed the new rollers.  The printer still
jams.  It makes a grinding noise like gears
skipping when it try's to feed paper.  Calling
Xerox to have a technician come out and troubleshoot.
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Megan Thibeault Oct 01, 2014 11:19 AM 
I have some rollers for a tech to try, please come
visit me
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Nick Moore Oct 01, 2014 09:18 AM 
Task reassigned to UCS Tech.
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Nick Moore Oct 01, 2014 09:18 AM 
looking at the printer i was unable to get it to do anything every 
time i turned it on the printer would start the warm up process 
then at about 15% it would load a piece of paper and jam. after 
fixing the jam and closing the door the printers warm up 
progress would restart and run through the same process to the 
paper jam.
i think it may be something with the maintenance kit. hope to 
talk to megan about the printer when she gets in today.
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Nick Moore Oct 01, 2014 08:55 AM 
Task reassigned to Nick Moore.
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Katie Halvorson Oct 01, 2014 08:31 AM 
HL Ref printer keeps jamming.  They take the jam
out and then it jams again and printing is stopped.
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