Service Request Ticket - # 54858

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2014 12:42 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20140146[Edit Inv] (opens in a new window) Bldg/Room HL 1st Floor
Service Tag 1N4TS12 Description Dell Wyse P25 Zero Client with 32MB Flash
Serial No. 1N4TS12 Location HL REF Station #25

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097

Wired NIC 00:80:64:CC:AC:71

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 07, 2014 07:54 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 03, 2014 10:25 AM 
A/B usb cord to monitor appeared corrupted on one 
end.  Switched out the cord for a new one and 
error message disappeared again.
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Nicole Crane Oct 02, 2014 12:11 PM 
Status changed from (5) Completed to (1) Pending
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Nicole Crane Oct 02, 2014 12:11 PM 
Today the computer is saying the pop up, "USB 
over current notice"
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Ruby Tidwell Oct 01, 2014 03:14 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 01, 2014 03:14 PM 
Disconnected and reconnected all cords using USB 
ports.  Error message disappeared and did not 
appear again after logging back on.
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Ruby Tidwell Oct 01, 2014 02:53 PM 
Task reassigned to Ruby Tidwell.
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Shandelle Plasker Oct 01, 2014 01:25 PM 
Chris called back, he says that this is a station
in the library and he knows no more then the error
below.
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Babatunde Idahor Oct 01, 2014 12:46 PM 
Left a VM.
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Nicole Crane Oct 01, 2014 12:42 PM 
Computer is showing an error in the middle of the 
monitor screen. The computer is still usable it 
just has the pop up in the middle of the screen. 

Error: "USB over drive notice"
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