Service Request Ticket

Service Request Information

CONTACT	Name	Fox, Samuel	Date	Oct 01, 2014 01:34 PM
	Department	Natural Science Division	Phone	88036
	Location		Email	foxs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131015 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MT00CF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:CD:AD:B2
	Wireless NIC	88:63:DF:89:FC:E9
	Bluetooth NIC	88:63:DF:89:FC:EA

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 13, 2014 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 13, 2014 02:04 PM	He responded to my email saying the problem have been resolve by one of the technician.	Add Attachment
Dyl Karbia	Oct 13, 2014 10:21 AM	Dear Samuel Fox, We received a service request from your office saying you are unable to connect to the network printer in your office. Please let us know your availability so we can send out a technician to help you resolve the problem. Best Regards, Dyl Karbia	Add Attachment
Dyl Karbia	Oct 01, 2014 03:20 PM	Check the professor office but he wasn't around. Promise to check again later.	Add Attachment
Dyl Karbia	Oct 01, 2014 02:31 PM	Task reassigned to Dyl Karbia.	Add Attachment
Nicole Crane	Oct 01, 2014 01:34 PM	We came and installed his new computer yesterday and he is unable to print to the printer. I walked him through connecting to the printer and it now shows in his printing options but it never sends to the printer. No error message on either computer or printer. Wants to print to the printer in NS204	Add Attachment