Service Request Ticket

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Service Request Information

CONTACT	Name	Nail, Ike	Date	Oct 01, 2014 02:08 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7M4DH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:36:1C
	Wireless NIC	E0:F8:47:2D:7D:3A
	Bluetooth NIC	E0:F8:47:2D:7D:3B

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 02, 2015 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Feb 02, 2015 10:21 AM	Saw Ike again this morning. His videos finished successfully and Flipshare has been uninstalled.	Add Attachment
Ruby Tidwell	Jan 29, 2015 01:25 PM	Met with Ike and began transfer of all his videos. I set it all up to finish on it's own, but had to leave before it completed. I left him a note explaining that the transfer should complete on its own. Videos were saved to his h drive. I will check in with him next week to be sure that everything was successful and see if he needs help uninstalling flipshare.	Add Attachment
Ruby Tidwell	Jan 26, 2015 09:43 AM	Called and spoke with him this morning. He will check his availability for this week and get back to me via email.	Add Attachment
Ruby Tidwell	Jan 22, 2015 08:03 AM	Emailed back for availability	Add Attachment
Ruby Tidwell	Jan 22, 2015 07:57 AM	**This is an email** I still need to download all my videos to the desktop and de-install the Flipshare program. Ike	Add Attachment
Ruby Tidwell	Jan 20, 2015 11:09 AM	Sent email requesting an update and asking if he still is experiencing issues	Add Attachment
Ruby Tidwell	Jan 20, 2015 10:53 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Jan 20, 2015 10:17 AM	Dyl: Please check with Ike today to try to get this issue resolved.	Add Attachment
Dyl Karbia	Jan 16, 2015 09:59 AM	Check Dr. Ike office this morning this morning and wasn't able to get hold of him. The receptionist said he's not usually on campus on Friday. Will check with him on Tuesday.	Add Attachment
Lori Burgeson	Jan 15, 2015 02:06 PM	Dyl, this ticket hasn't been updated in a long time. Please contact Ike tomorrow morning to get this issue resolved.	Add Attachment
Babatunde Idahor	Dec 16, 2014 01:05 PM	Task reassigned to Dyl Karbia.	Add Attachment
Babatunde Idahor	Dec 16, 2014 01:05 PM	Dr Ike Nail is currently out of town. He will be back beginning of next term 2015.	Add Attachment
Lori Burgeson	Dec 16, 2014 12:56 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Dyl Karbia	Dec 11, 2014 11:28 AM	I was able to get hold of Prof Ike the previous problem he had with his mouse jumping around the screen was resolve after turning off his Bluetooth. I was asked by him to transfer some videos from an apps he was using to his desktop. I started the transfer of those videos but to time factor I couldn't complete the transfer.I will check his office tomorrow.	Add Attachment
Kevin Thibeault	Oct 06, 2014 02:13 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Oct 06, 2014 02:13 PM	He just called back and the mouse that he received today was working for awhile but the cursor is now back to jumping around and it makes it hard to navigate around his computer.	Add Attachment
Dyl Karbia	Oct 03, 2014 09:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 03, 2014 09:54 AM	I give the user different mouse to use on the system and it works just fine.	Add Attachment
Dyl Karbia	Oct 01, 2014 03:19 PM	I was able to get hold of the professor and check the problem he was encountering with his mouse malfunctioning. I give him a different mouse to use and observe the system for few days. I will later check with him if the problem have been resolve.	Add Attachment
Dyl Karbia	Oct 01, 2014 02:37 PM	Task reassigned to Dyl Karbia.	Add Attachment
Meghann Thilberg	Oct 01, 2014 02:08 PM	Ike Nail needs someone to come look at his computer. His mouse is acting "crazy" and it's not registering and it freezes. If someone could come take a look he will be in his office 102A until 5pm today and he will be back tomorrow.	Add Attachment