Service Request Ticket

Service Request Information

CONTACT	Name	Krislen-Adams, Wendy	Date	Oct 01, 2014 02:16 PM
	Department	Business/Economics Division	Phone	88181
	Location		Email	krislenw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110155 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34SMZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:96:85

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 07, 2014 09:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 07, 2014 09:49 AM	I wasn't able to get hold of Wendy but her secretary give me access to her office. I resolve the problem with the pop up.	Add Attachment
Nicole Crane	Oct 29, 2014 02:34 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Oct 29, 2014 02:34 PM	She is getting a pop up that says that her malware software is about to expire, click here.. Please go back to check on this for her. She is concerned	Add Attachment
Dyl Karbia	Oct 03, 2014 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 03, 2014 10:41 AM	Check in Adams office but she wasn't around. The secretary for the department was able to get me in the office. I did some virus scanned on the system and updated windows with all of her web browser.After doing that the machine works just fine.	Add Attachment
Dyl Karbia	Oct 01, 2014 03:41 PM	Task reassigned to Dyl Karbia.	Add Attachment
Nicole Crane	Oct 01, 2014 02:18 PM	Contact Kathy the admin in her department to get into the office: 8-8421	Add Attachment
Nicole Crane	Oct 01, 2014 02:16 PM	It started running this slow within the last week	Add Attachment
Nicole Crane	Oct 01, 2014 02:16 PM	Computer is very very slow. When she uses Word it is slow to type out the letters she is typing. She doesn't think their is any virus that she got but not sure.	Add Attachment