Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Oct 01, 2014 04:57 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101292 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	29WZHQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29WZHQ1	Location	008(Underneath the standup desk)
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:8A:81

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 06, 2014 11:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 06, 2014 11:03 AM	Return the machine to the professor office.	Add Attachment
Dyl Karbia	Oct 03, 2014 11:38 AM	Upon receiving the service request I spoke with Nancy and she asked me to come over and take the machine for re-imaging. I completed re-imagining the machine and ready to be deliver.	Add Attachment
Dyl Karbia	Oct 02, 2014 10:36 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	Oct 02, 2014 06:53 AM	Please reimage the machine	Add Attachment
Shandelle Plasker	Oct 01, 2014 04:57 PM	The computer was an old faculty computer they kept. They are going to let a visiting professor use it while here. When typing in word it will type the word then the courser will go back to the beginning of the sentence. Also when in Firefox it is also slow in typing and acting weird. They would like the computer to be cleaned up. Meaning updates and scans and the issue that are happening. Please contact Nancy to get into the room.	Add Attachment