Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 03, 2014 09:47 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110097 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34JLZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, TRANSFER to W#201300224 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529
	Wired NIC	78:2B:CB:B3:9E:C3

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Nicole Crane	Oct 08, 2014 01:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Oct 08, 2014 01:31 PM	this is a duplicate	Add Attachment
Nicole Crane	Oct 06, 2014 12:43 PM	I received a work order for this computer today showing that they activated jack 050a131a and to charge 35$ for the installation. Is this a duplicate task?	Add Attachment
Dyl Karbia	Oct 03, 2014 11:39 AM	Task reassigned to Paul Lambert.	Add Attachment
Dyl Karbia	Oct 03, 2014 11:22 AM	Check the machine in the digital production room and realize from the troubleshooting done, that the network socket on the wall that the machine is connected to for internet access is faulty. I spoke with Paul regarding this and give him the network jack number.	Add Attachment
Dyl Karbia	Oct 03, 2014 09:52 AM	Task reassigned to Dyl Karbia.	Add Attachment
Meghann Thilberg	Oct 03, 2014 09:47 AM	**This is an email** 20110097 computer will not log on in our digital production room. I did a test with the mac Ethernet cable and it logged right in. I believe we just need a new cable for the computer and it will log in no problem. Thank you! This is in HL 122, the Digital Production Room in Hamersly Library. WOU #20110097. Thanks, Scott	Add Attachment