Service Request Ticket - # 54879

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2014 10:32 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34JLZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, TRANSFER to W#201300224 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529

Wired NIC 78:2B:CB:B3:9E:C3

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Nicole Crane Oct 08, 2014 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Nicole Crane Oct 06, 2014 03:29 PM 
Task reassigned to Paul Lambert.
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Nicole Crane Oct 06, 2014 03:29 PM 
Sending this to Paul. Paul: Is this the same as 
54878?
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Nicole Crane Oct 06, 2014 12:36 PM 
050a131b is not in the TCMS system. This could be 
for a variety of reasons. So I am charging this 
to the librarys gen account
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Ruby Tidwell Oct 03, 2014 12:18 PM 
Task reassigned to Nicole Crane.
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Ruby Tidwell Oct 03, 2014 12:18 PM 
Activated jack 050A131A 
Charge $35 for installation, use same index as 
050A131B
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Ruby Tidwell Oct 03, 2014 12:16 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 03, 2014 11:06 AM 
Task reassigned to Paul Lambert.
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Katie Halvorson Oct 03, 2014 10:33 AM 
****This is an email****
Hl 122 it's in the technology resource center
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Katie Halvorson Oct 03, 2014 10:32 AM 
****This is an email****
Yes it's plugged in but the cord is faulty. I am
pretty positive we need a new Ethernet cable. At
least 3 people have tried logging in
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Katie Halvorson Oct 03, 2014 10:32 AM 
****This is an email****
20110097[Edit Inv] computer will not log on in our digital
production room. I did a test with the mac
Ethernet cable and it logged right in. I believe
we just need a new cable for the computer and it
will log in no problem.

Thank you!
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