Service Request Ticket - # 54884

Service Request Information

CONTACT Name Dougherty, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2014 11:27 AM
Department Education & Leadership Phone 88929
Location Email doughertyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131107[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 31bbf12 Location PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9C:7A


Wireless NIC 80:86:F2:CA:1D:4A


Bluetooth NIC 80:86:F2:CA:1D:4E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 07, 2014 03:55 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 07, 2014 03:55 PM 
Old computer had already been taken away by the ED 
department.  Set Jessica's laptop up.  Network 
printers installed via GPO as did her network 
drives.  Installed local printer.
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Lori Burgeson Oct 06, 2014 12:58 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 06, 2014 12:58 PM 
****This is an email****
Hi Jessica,

I can meet you around 2:30 tomorrow.  Before I 
get there, please transfer anything you might 
have saved to your desktop of your current 
machine to a network location such as your H 
drive to make sure everything is transferable 
for you from one machine to the next.

Thanks!
Lori
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Lori Burgeson Oct 06, 2014 07:57 AM 
****This is an email****
Hello,

I have a new Dell laptop ready to bring over to 
you and set up.  Please let me know your 
availability for the week and I will make an 
appointment with you to bring over the new 
equipment.

Thanks!
Lori
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Ruby Tidwell Oct 03, 2014 02:18 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 03, 2014 02:18 PM 
GFA checklist updated; ready for deployment
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Ruby Tidwell Oct 03, 2014 11:33 AM 
Task reassigned to Ruby Tidwell.
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Sarah Pettigrew Oct 03, 2014 11:27 AM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered 
to Jessica Dougherty in ED 159. This is replacing Tiffany Smith's 2009 
PC station WOU# 20091007[Edit Inv] and monitor 20091054[Edit Inv]. The WOU # of the 
new laptop is 20131107[Edit Inv]. The old station is in ED 201C. The new 
equipment is on the shelves across from the restroom in ITC 009.
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