Service Request Ticket

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CONTACT	Name	Gimenez-Eguibar, Patricia	Date	Oct 03, 2014 11:41 AM
	Department	Humanities Division	Phone	89541
	Location		Email	gimenezp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101340 (opens in a new window)	Bldg/Room	BELL 305
	Service Tag		Description	Apple MacBook Air, 128GB Flash Hard Drive #Z0JK
	Serial No.	C02FV0FZDDR0	Location	Patricia Gimenez, Spanish/Humanities new faculty
	CPU	Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)
	OS	Mac OS X Server v10.6 Snow Leopard	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080800
	Wireless NIC	04:0C:CE:CF:BA:54
	Bluetooth NIC	04:0C:CE:CF:BA:55

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 31, 2014 02:21 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Oct 31, 2014 02:21 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Oct 31, 2014 02:21 PM	Called to say nevermind.	Add Attachment
Katie Halvorson	Oct 31, 2014 02:11 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 31, 2014 02:11 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 31, 2014 02:11 PM	She can't get connected to any printers now. It is asking for admin user to connect to any of them. She needs admin rights back to her computer and printers added.	Add Attachment
Nick Moore	Oct 31, 2014 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Oct 31, 2014 01:15 PM	finished re image and brought the computer back to her office. gave it to the person at the desk in the copy room she said she would set it on her desk left email to let her know that i did that.	Add Attachment
Katie Halvorson	Oct 31, 2014 08:40 AM	She called and said she is going to stop by today.	Add Attachment
Nick Moore	Oct 13, 2014 09:32 AM	Task reassigned to Nick Moore.	Add Attachment
Miles Rakestraw	Oct 09, 2014 02:33 PM	Task reassigned to Lori Burgeson.	Add Attachment
Nick Moore	Oct 07, 2014 11:46 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Oct 07, 2014 11:46 AM	**This is an outgoing email** Hi Patricia, I was looking into the problem with the hu-copier and saw that it is an error with the new updated drivers for that copier and your operating system. the newest update for the copier is running into errors with the version of OSX you have installed. speaking with my boss the conclusion we saw for the best outcome is taking and re imaging your computer to a newer version of OSX. to do that with we need to bring the computer back with us back to ucs to run through the imaging process. before i do that we would like for you to back up all the data saved directly to the computer onto your H drive or onto another back up solution of your choice. given that the computer is able to print and is working as of right now. we can do this when ever you have time. sorry about the trouble and hope you have a great day thanks -Nick	Add Attachment Public
Lori Burgeson	Oct 07, 2014 08:19 AM	Task reassigned to Nick Moore.	Add Attachment
Dyl Karbia	Oct 06, 2014 11:55 AM	I was able to get hold of Patricia she said the best time to meet with her is Tuesday at 11:00am.	Add Attachment
Dyl Karbia	Oct 06, 2014 11:05 AM	Left VM	Add Attachment
Nick Moore	Oct 06, 2014 08:51 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Oct 03, 2014 12:00 PM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Oct 03, 2014 11:43 AM	**This is an email** The printers are actually downloaded fine, her issue is more of a MAC ¿ printer communication situation. One of the techs was out last week for Dr. Susan Daniel and the same situation. When she hits print it shows in the queue but just ¿holding¿.	Add Attachment
Katie Halvorson	Oct 03, 2014 11:42 AM	**This is an email** I do not believe she has admin rights, and she can be available after class on Monday (11am) if that works. Have a happy weekend!	Add Attachment
Katie Halvorson	Oct 03, 2014 11:41 AM	**This is an email** The computer is wireless and the WOU number is: 20101340. She can plug it in if needed to hook it to the monitor? Thanks! Best, Mylisa Best, Mylisa	Add Attachment
Katie Halvorson	Oct 03, 2014 11:41 AM	**This is an email** Good morning, Our professor, Dr. Patricia Giménez has a MAC laptop and she is having difficulty printing to our network printers. My apologies as I do not have her computer ID number handy. I am hoping that when someone stops by to check on this, they can also help to connect her laptop to the monitor in her office? Thank you SO much!! Her teaching schedule is: MTWR 9-10:50, TR 12-1:50 Best Wishes,	Add Attachment