Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Oct 03, 2014 12:56 PM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140316 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MNG1V5DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0095548, Adobe Photoshop CS6 Extended (v.13) from P0095716 ORDER#8029
	Wired NIC	0C:4D:E9:D0:03:D9
	Wireless NIC	90:FD:61:EC:E6:5E
	Bluetooth NIC	90:FD:61:EC:E6:5F

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 09, 2014 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 09, 2014 02:45 PM	all set up	Add Attachment
Tricia Flaherty	Oct 08, 2014 05:34 PM	Photoshop order was approved just waiting for Joanie to create PO T:\Adobe Photoshop\PhotoshopExtendedCS6 Playmaker is not approved or purchased yet.	Add Attachment
Tricia Flaherty	Oct 08, 2014 12:08 PM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Oct 08, 2014 12:08 PM	So we have received the laptop with case, extra RAM, SSD hard drive and cabling, external 1 TB hard drive with case, and an iPad for Arne. Waiting on Software orders to process so we can add Photoshop to laptop and App to iPad. Invoice and items are on shelf across from restroom.	Add Attachment
Sarah Pettigrew	Oct 03, 2014 12:56 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Arne Ferguson in the Football Office. The WOU # is 20140316. The equipment is on the shelves behind Tricia's desk in ITC 009.	Add Attachment