Service Request Ticket - # 54889

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2014 01:31 PM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130165[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 280N8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:8A:D9:85

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Oct 03, 2014 02:38 PM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Oct 03, 2014 02:21 PM 
Went to NS115 and switched the ports that the 
keyboard and mouse were plugged into. Worked fine 
after that.
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Zach Myers Oct 03, 2014 02:03 PM 
Task reassigned to Zach Myers.
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Megan Thibeault Oct 03, 2014 01:31 PM 
NS115
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Megan Thibeault Oct 03, 2014 01:31 PM 
Mouse and keyboard are not working. They are set
up but nothing happens. Open the rest of the day
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