Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Oct 03, 2014 04:13 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110028 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	CNQG4R1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:71:AF:B4
	Wireless NIC	A0:88:B4:72:C0:50
	Bluetooth NIC	D0:DF:9A:3E:FB:AF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Oct 08, 2014 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Oct 08, 2014 02:21 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Oct 08, 2014 02:20 PM	The laptop needs to sit 30 seconds to a minute once started before you are able to log on. The laptop has been returned to the WUC information desk.	Add Attachment
Nick Moore	Oct 07, 2014 11:48 AM	brought the computer back to ucs. seems to be working fine it is sitting on my desk and should be able to go back whenever.	Add Attachment
Nick Moore	Oct 06, 2014 09:45 AM	took the computer back to the wuc desk. its a problem with creating a local profile on the computer before they check the computer out to someone. let them know how to fix it and will leave this open just incase they have another problem	Add Attachment
Zach Myers	Oct 03, 2014 04:51 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Oct 03, 2014 04:51 PM	The computer is sitting on my desk. They want it back ASAP.	Add Attachment
Zach Myers	Oct 03, 2014 04:22 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Oct 03, 2014 04:22 PM	Brought the computer back to UCS.	Add Attachment
Katie Halvorson	Oct 03, 2014 04:13 PM	**This is an email** Greetings, Once of the laptops we check out to students 20110028 will not let anyone log in. It says the server is not available for our request. Weird I have taken it out of service. It is in Chelsee Blatner¿s office if I am not here when you stop by. Thanks! Angie Barry	Add Attachment