Service Request Ticket - # 54892

Service Request Information

CONTACT Name Goodell, Dale   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2014 07:50 AM
Department University Computing Solutions Phone 88122
Location Email goodeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120199[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLML7V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:33:E9:CB

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

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Entered by Date Memo
Lori Burgeson Oct 07, 2014 12:26 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 07, 2014 12:26 PM 
Took back to ITC 311 with Dale and installed 
computer back into its dock.
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Lori Burgeson Oct 07, 2014 11:46 AM 
Replaced part and tested machine.  Emailed Dale to 
let me know when he is available to bring the 
machine back to him.
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Lori Burgeson Oct 06, 2014 07:50 AM 
The computer is displaying a blinking amber power 
button with no boot to OS.  Warrantying PSU 
through Dell.  Should receive part within 24 hours 
pending approval from Dell.
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