Service Request Ticket - # 54898

Service Request Information

CONTACT Name Frankenberger, Kristina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2014 11:45 AM
Department Business/Economics Division Phone 88720
Location Email frankek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140224[Edit Inv] (opens in a new window) Bldg/Room MA 224
Service Tag 5XJXS12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 5XJXS12 Location Loaner - Greg Willeford

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1

Wired NIC 34:17:EB:BB:8B:18

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 09, 2014 10:14 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 09, 2014 10:14 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 09, 2014 10:14 AM 
Issue with Bonjour was causing iTunes to get error 
message whenever Kristina tried to access the 
iTunes store.  Repaired Bonjour and was able to 
prevent the error.
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Nick Moore Oct 07, 2014 09:22 AM 
Task reassigned to UCS Tech.
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Nick Moore Oct 07, 2014 09:22 AM 
spoke with Kristina about the problem. it seems to be an issue 
playing something she bought off her itunes account on a 
different computer. she asked if someone could be there at the 
beginning of her class on Thursday at 9:30 in HWC 204 to help 
her with the problem if it hasn't been resolved by that time.
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Nick Moore Oct 07, 2014 09:05 AM 
Task reassigned to Nick Moore.
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Ruby Tidwell Oct 07, 2014 08:36 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 07, 2014 08:36 AM 
A class was in session when I tried to look at the 
computer
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Ruby Tidwell Oct 07, 2014 08:04 AM 
Task reassigned to Ruby Tidwell.
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Shandelle Plasker Oct 06, 2014 11:45 AM 
When she goes into her Itunes account on this
computer it pops up a screen that says itunes is
not working properly. Would someone please go down
and test/look at the itunes on that computer.

****Computer is in HWC 204****
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