Service Request Ticket - # 54904

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2014 02:01 PM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090732[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. DLB7GK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0073136

Wired NIC 00:26:B9:77:D2:E5

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Oct 07, 2014 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Oct 07, 2014 10:19 AM 
With series of troubleshooting done on the
machine. I finally re-image the machine and it
works just fine. I return the machine to their office.
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Dyl Karbia Oct 06, 2014 02:33 PM 
Task reassigned to Dyl Karbia.
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Nicole Crane Oct 06, 2014 02:01 PM 
Student computer will not allow log in. Allows 
the students to input there username and password 
and then it goes to a blue screen. They restarted 
and it did the same thing.
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