Service Request Ticket - # 54908

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2014 04:01 PM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20111116[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag CBW5GS1 Description Dell Latitude E6420 Intel Core i7-2760QM, 2.40GHz
Serial No. cbw5gs1 Location loan'd Thewd

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Ultimate Software MS Office Pro Plus 2010 WIN from P0085572; TRANSFERRED from W#20100752 JAN2015--Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 TRANSFERRED to W#20150516 MAY2016 SR60183

Wired NIC D4:BE:D9:39:65:1A


Wireless NIC 8C:70:5A:76:31:40


Bluetooth NIC 9C:B7:0D:EE:E7:E7

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Oct 07, 2014 08:52 AM 
Task reassigned to Self Resolved.
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Katie Halvorson Oct 07, 2014 08:52 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Oct 07, 2014 08:52 AM 
She called to say that the problem fixed itself
and to close the ticket.
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Kevin Thibeault Oct 06, 2014 04:01 PM 
She is trying to run adobe and other software
through the remote desktop but it freezes every
time and she would like someone to take a look at
it. She is out of her office today but Cathy Heide
will let you in if you can come down today.
Otherwise she will be available all day tomorrow
until 5.
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