Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Oct 07, 2014 10:04 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130079 (opens in a new window)	Bldg/Room	SAC 136
	Service Tag	5P2SMX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	5P2SMX1	Location	Adrian Trujillo
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091311 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:2C:65:2F
	Wireless NIC	0C:84:DC:A6:C9:96
	Bluetooth NIC	24:FD:52:30:9F:17

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Oct 09, 2014 01:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Oct 09, 2014 01:03 PM	On the mac i made public account with WUC1 username and same password and for dell i double checked. Everything is working fine.	Add Attachment
Vikas Sharma	Oct 07, 2014 11:01 AM	Task reassigned to Vikas Sharma.	Add Attachment
Alyssa Little	Oct 07, 2014 10:04 AM	Laptops are in Chelsee Blatners Office behind the info desk in the WUC **This is an email** Laptop 20130079 has an issue. The student logged into it before she left campus but could not log into it off of campus. I have taken it out of service. It is in Chelsee Blatner¿s office if I am not here. We have another laptop that has log in issues. It is saying there is no network available. So no one can log in. It is 20130078. I have taken it out of service and it is in Chelsee Blatner¿s office.	Add Attachment