Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Oct 07, 2014 11:16 AM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140282 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3JZJJ12	Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	3JZJJ12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from P0095315; Software from desktop W#20101291 Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	EC:F4:BB:65:2C:55
	Wireless NIC	80:00:0B:22:D1:2A
	Bluetooth NIC	80:00:0B:22:D1:2E

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 08, 2014 02:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 08, 2014 02:50 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 08, 2014 02:50 PM	Talked to Debbie - she said that someone had come in already and that she isn't having any more problems.	Add Attachment
Lori Burgeson	Oct 07, 2014 12:50 PM	Left Debbie a voicemail letting her know that her dual screens will only work if the laptop is connected to the docking station and the lid is closed. Asked her to call back if she has done those things and is still experiencing issues.	Add Attachment
Alyssa Little	Oct 07, 2014 11:16 AM	Needs help setting up dual screens for her new laptop, she'll be available all day to have someone come check it out, please call before you go.	Add Attachment