Service Request Ticket - # 54916

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2014 11:50 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20111120[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 5K655V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 5K655V1 Location 008(Underneath the standup desk)

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085572

Wired NIC 18:03:73:23:82:AE

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Lori Burgeson Oct 10, 2014 01:58 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 10, 2014 01:58 PM 
Closing ticket because a new work order will be 
created to activate the data port in 218.  Once 
port is activated, the computer is ready to go.
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Lori Burgeson Oct 10, 2014 01:57 PM 
****This is an email****
Hi Dawn,

We switched out the monitors in 249 and set 
everything up in 218.  We did find that there 
are no active data ports, however in 218.  To 
get a port activated, you will need to contact 
Telecom and they can put together a work order.  
Nicole (88010) is the best contact.  You can 
also email them at telecom@wou.edu.  Once they 
are able to activate a port, everything will be 
good to go.

Thanks!
Lori
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Ruby Tidwell Oct 10, 2014 11:13 AM 
Computer installed in Todd 218, but there was no 
port available for an Ethernet cord.  Lori will 
email Dawn Brown about the next steps to have one 
installed.
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Ruby Tidwell Oct 08, 2014 03:49 PM 
Equipment picked up, and printer dropped off at 
Dawn's office.  Re-imaging computer now
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Ruby Tidwell Oct 08, 2014 03:00 PM 
Task reassigned to Ruby Tidwell.
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Lori Burgeson Oct 07, 2014 12:51 PM 
The printer needs to be placed in Dawn's office 
for now.

The computer needs to be reimaged before 
placing it back with Dawn for redistribution.  
Please pick up equipment and move forward with 
reimaging the machine
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Alyssa Little Oct 07, 2014 11:50 AM 
****This is an email****
Hello,

We would like to move a computer from MH324 and
get it ready to be reassigned to someone in Todd
Hall.  I don't know exactly which person will be
using this computer but I will know within a few days.

The equipment is currently under Pat Kellley's
name, but she no longer works at TRI.

Computer 20111120[Edit Inv]
Monitor 20091159[Edit Inv]
Printer 20070426[Edit Inv]  (Please bring the printer to my
office:  Todd Hall 103.)

Please contact Ken Kosko to make sure someone is
available to unlock the office at Maske Hall. 
Ken's # is 8-8751.  If no answer, call his cell #
503-551-0415.
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