Service Request Ticket - # 54919

Service Request Information

CONTACT Name Lind, Kirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2014 12:40 PM
Department Financial Aid Phone 88436
Location Email lindk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110865[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BV75V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:10:D6

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Oct 17, 2014 09:55 AM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Oct 17, 2014 09:55 AM 
All updates have been installed.I ran the 
scanpst.exe file to repair any damage to the 
pst file-There were no errors. Unchecked any 
un-used add-in (e.g share-point and itunes add-
ins').Restarted outlook and everything looked 
fine.
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Babatunde Idahor Oct 08, 2014 12:33 PM 
I had to run  27 new updates.So, he will give me a 
call if the problem persist.
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Babatunde Idahor Oct 08, 2014 10:57 AM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Oct 07, 2014 04:34 PM 
Task reassigned to UCS Tech.
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Alyssa Little Oct 07, 2014 04:10 PM 
Kirk called and said he will be in his office
today until 5 and if a tech can't make it today,
he'll be in his office tomorrow from 8AM-2PM
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Babatunde Idahor Oct 07, 2014 03:13 PM 
Kirk is unavailable at the moment.Because, he has 
a class.He should be done by 3:55 p.m.
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Babatunde Idahor Oct 07, 2014 02:57 PM 
Task reassigned to Babatunde Idahor.
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Alyssa Little Oct 07, 2014 01:38 PM 
WOU# 20110865[Edit Inv]
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Megan Thibeault Oct 07, 2014 12:40 PM 
Emailed asking for W#
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Megan Thibeault Oct 07, 2014 12:40 PM 
****This is an email****
My Microsoft office products 
(word,excel,outlook) are crashing on a daily 
basis returning the message " MS word has 
stopped working, checking for a solution" and 
then will close and restart. I have read a 
little bit on the web about this problem and it 
looks like there are several causes- has anyone 
else on campus had similar problems a solution 
has been found for?

 

Thanks,

 

 

 

Kirk Lind

 

Assistant Director of Financial Aid

 

Western Oregon University

 

503-838-8436

 

www.wou.edu/financialaid
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