Service Request Ticket

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Oct 07, 2014 01:19 PM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101462 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44ZSJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TRANSFERRED to new CPU W#20141145 SR59531 MAR2016: Adobe DreamWeaver CS5.5 WIN from P0071871
	Wired NIC	78:2B:CB:A6:34:A8

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 05, 2014 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 04, 2014 10:12 AM	Printer is dead, they need to replace it. Asking Tricia to send them info for a new printer	Add Attachment
Alyssa Little	Oct 30, 2014 04:30 PM	**This is an email** The printer is not working at all now - I've turned it off then on four times and the copier is showing an error message: "49.FF07 SERVICE ERROR"	Add Attachment
Alyssa Little	Oct 30, 2014 03:31 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Oct 30, 2014 03:31 PM	**This is an email** Same issue - the printer says "ready" or "processing" or "sleep mode" etc. but when I go to print nothing happens. I get an error on my computer that says the page failed to print. Yesterday I turned it off then on once and it worked. Today I turned it off and on three times before it would print. Nora	Add Attachment
Alyssa Little	Oct 30, 2014 03:30 PM	**This is an email** Are you having the same issue or different issues with the printer?	Add Attachment
Alyssa Little	Oct 30, 2014 03:30 PM	**This is an email** We are still having issues with this printer....	Add Attachment
Megan Thibeault	Oct 20, 2014 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 20, 2014 02:54 PM	installed new ram-good to go	Add Attachment
Megan Thibeault	Oct 09, 2014 03:27 PM	PR#8036	Add Attachment
Megan Thibeault	Oct 09, 2014 03:24 PM	needs new ram	Add Attachment
Alyssa Little	Oct 09, 2014 02:03 PM	Task reassigned to Megan Eichler.	Add Attachment
Alyssa Little	Oct 09, 2014 02:01 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Oct 09, 2014 02:01 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Oct 09, 2014 02:01 PM	Now the printer is giving a two different errors. The first one says MEM Test Failer Replace DIMM1 The second one was error 096MB000(All she said was there was many zeros at the end of this error so there might be more zeros to it. HL-Libadmin	Add Attachment
Vikas Sharma	Oct 09, 2014 01:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Oct 09, 2014 01:04 PM	Had to restart the printer and it printed fine and also updated java.	Add Attachment
Shandelle Plasker	Oct 08, 2014 01:45 PM	Now the printer is giving a two different errors. The first one says MEM Test Failer Replace DIMM1 The second one was error 096MB000(All she said was there was many zeros at the end of this error so there might be more zeros to it.	Add Attachment
Vikas Sharma	Oct 07, 2014 01:32 PM	Task reassigned to Vikas Sharma.	Add Attachment
Alyssa Little	Oct 07, 2014 01:19 PM	She is having issues printing from banner, originally it would not let her choose the printer from within banner and now when she send the print job from banner it doesn't print or show up in the print que. Printer 20080890 Computer 20101462 She'll be available until 4:30 today (10/7) please call her before you go over	Add Attachment