Service Request Ticket - # 54924

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2014 01:47 PM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140203[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. D25N712QF8J9 Location PDR 2023 Giveaway

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0095171, Apple Logic Studio(Logic Pro X) renewal on P0095256, Finale 2014c site license on P0095335

Wired NIC 0C:4D:E9:B8:D4:E8


Wireless NIC 88:63:DF:A5:04:6D


Bluetooth NIC 88:63:DF:A5:04:6E

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Oct 08, 2014 12:57 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Oct 08, 2014 12:57 PM 
Went over to the lab. Apparently,a student 
unplugged the cable from the imac (wou# 
20140203) to use on his laptop just before 
class and he forgot to put it back in. Let him 
know; we don't do that in the labs. Cable was  
reconnected and machine is fine no errors.
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Babatunde Idahor Oct 08, 2014 12:37 PM 
Task reassigned to Babatunde Idahor.
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Lori Burgeson Oct 08, 2014 07:02 AM 
This is a lab, so Kevin does not need to be there 
to look at the machine.
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Babatunde Idahor Oct 07, 2014 04:35 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Oct 07, 2014 03:40 PM 
left a VM.
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Babatunde Idahor Oct 07, 2014 03:15 PM 
Dr Walczyk wasn't at his office.Left a message .
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Babatunde Idahor Oct 07, 2014 02:54 PM 
Task reassigned to Babatunde Idahor.
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Alyssa Little Oct 07, 2014 01:47 PM 
****This is an email****
Hi,

One of the new computers in the music midi lab
(APSC 102) does not allow students to log on. The
ethernet cable is connected but the computer keeps
saying that network access is unavailable. I
rebooted the machine and tried it again - same
results. I switched out the ethernet cable and
tried again - same results.

The computer ID# is 20140203[Edit Inv]

Thanks for your help!!
-KW
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