Service Request Ticket - # 54926

Service Request Ticket - # 54926

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Henrickson, Adria	Date	Oct 07, 2014 03:42 PM
	Department	OHSU School of Nursing	Phone	88179
	Location		Email	gredviga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080009 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	222lvg1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0067126 installed as Office Pro 2003
	Wired NIC	00:21:70:0A:EB:20

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 07, 2014 04:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 07, 2014 04:49 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Zach Myers	Oct 07, 2014 04:40 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Oct 07, 2014 04:40 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Oct 07, 2014 04:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Zach Myers	Oct 07, 2014 04:40 PM	Okay I messed up a little, apparently we can't work on the computers in MNB. So I brought it back to the lab, and I would advise them to get a new power supply for the computer OR replace the computer entirely, as it is quite old.	Add Attachment
Babatunde Idahor	Oct 07, 2014 04:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 07, 2014 04:33 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Oct 07, 2014 04:33 PM	The power-unit in the machine- wou #: 20080009 is faulty.From the inventory list this machine is out of warranty. Therefore, the Nursing dept. would need to get the machine replaced.Also ,it's still running on XP as well.There are 3 other machines in the lab that are working but also have XP.I spoke to Tricia about this - so it's up to the Nursing department to handle the procurement or they could go through us.Tricia has provided the machine specification to Adria as well.	Add Attachment
Zach Myers	Oct 07, 2014 04:27 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Oct 07, 2014 04:27 PM	Tried switching around power cables, no luck. Brought it back to UCS for further investigation.	Add Attachment
Babatunde Idahor	Oct 07, 2014 04:23 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Zach Myers	Oct 07, 2014 04:14 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Oct 07, 2014 04:14 PM	I'm gonna go investigate.	Add Attachment
Alyssa Little	Oct 07, 2014 03:42 PM	The computer wont turn on, she checked to make sure everything is plugged in and did a hard reboot on the computer but nothing seems to work. It's in the back row of MNB 223	Add Attachment