Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Oct 08, 2014 10:17 AM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091446 (opens in a new window)	Bldg/Room	APSC APSC 201
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	DownCK2G0M1	Location	SEP
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F1:EE
	Wireless NIC	00:23:14:8E:8F:E0
	Bluetooth NIC	F0:7B:CB:A8:2F:B2

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Oct 08, 2014 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Oct 08, 2014 02:53 PM	Computer has been delivered back to Adriana.	Add Attachment
Miles Rakestraw	Oct 08, 2014 02:07 PM	First problem is the power adapter is not the adapter that belongs to the laptop. So the laptop will not charge properly. Ran a hard drive diagnostics, now the computer boots up properly. The network error goes away if you wait 30 seconds to a minute before trying to log on.	Add Attachment
Miles Rakestraw	Oct 08, 2014 02:05 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Meghann Thilberg	Oct 08, 2014 10:34 AM	Laptop is at the request desk.	Add Attachment
Meghann Thilberg	Oct 08, 2014 10:17 AM	brought in laptop to fix errors: 1) says wrong adapter 2) when logging in it will say either "network error" or "check disk drive" Laptop from SEP # 20091446	Add Attachment