Service Request Ticket - # 54936

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2014 12:42 PM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101055[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Officejet Pro 8000 Printer #CB092A#B1H
Serial No. SCN0CP3Q10D Location PDR

Model CB092A Hostname resumes.wou.edu
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC D4:85:64:7D:BB:D0

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Babatunde Idahor Oct 09, 2014 04:41 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Oct 09, 2014 04:41 PM 
Task reassigned to Megan Eichler.
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Babatunde Idahor Oct 09, 2014 04:41 PM 
Machine was hooked up to the \\krusty\CR-Resume 
(HP officejet printer).Had to replace the yellow 
ink as well.
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Megan Thibeault Oct 09, 2014 04:32 PM 
Task reassigned to Babatunde Idahor.
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Megan Thibeault Oct 09, 2014 08:23 AM 
Not printing locally or on the network. Printer
broken? Going to test with laptop today
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Megan Thibeault Oct 09, 2014 08:22 AM 
Not printing locally or on the network. Printer
broken? Going to test with laptop today
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Megan Thibeault Oct 09, 2014 08:22 AM 
Printer still needs work
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Megan Thibeault Oct 08, 2014 12:57 PM 
Task reassigned to Megan Eichler.
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Shandelle Plasker Oct 08, 2014 12:42 PM 
The printer is showing 5 documents waiting to
print so it is backing things up. Currently it is
not printing anything at all. 

****This is an email****
Hello,

This is Michelle from SLCD. We are having some
issues with our OfficeJet desktop printer. I tried
calling the help desk number but could not get a
hold of someone, so I hope this works.

Thank you,
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