Service Request Ticket - # 54940

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2014 10:03 AM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100330[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
Serial No. W804200ZATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 2011 from P0077403

Wired NIC C8:BC:C8:9B:30:C9


Wireless NIC F0:B4:79:15:07:0D


Bluetooth NIC F0:B4:79:07:C7:BB

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Oct 09, 2014 01:02 PM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Oct 09, 2014 01:02 PM 
Reset the adapter and it worked.
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Vikas Sharma Oct 09, 2014 12:25 PM 
Task reassigned to Vikas Sharma.
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Alyssa Little Oct 09, 2014 10:03 AM 
The front desk laptop in the office wont connect
to the wifi. She said that they've tried
refreshing the page, restarting the laptop, and
disconnecting then reconnecting to the wi-fi but
nothing seems to work.

Someone is at the desk all day (8-5)
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