Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Oct 09, 2014 10:04 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110251 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	DYR60R1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	DYR60R1	Location	Ready for PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0081900, Adobe Acrobat Pro XI(v.11) from P0094736, Microsoft Project Standard 2016 P0106366 FEB2018 SR#
	Wired NIC	78:2B:CB:B7:A2:97

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 09, 2014 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 09, 2014 01:50 PM	Both machines (wou#: 20110167 , 20110251) in the office were having problems printing to the konica copier.I had to remove and re-install the printer and the drivers from the print device/printer and print management respectively.Both machines can now print from the copier.	Add Attachment
Babatunde Idahor	Oct 09, 2014 01:03 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Alyssa Little	Oct 09, 2014 10:04 AM	**This is an email** Hi, I've restarted my computer, but I can't get our copier to print from my computer. My computer is setup to our copier print function, but it won't print anything. My computer keeps telling me there's nothing pending to print. My computer number is 20110251. I've tried turning the copier off and on also, but no luck. Thanks, Kathy	Add Attachment