Service Request Ticket - # 54943

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2014 01:44 PM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130208[Edit Inv] (opens in a new window) Bldg/Room NS 017
Service Tag 27ZN8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 27ZN8Y1 Location NS017 Student Tech Lab station #2

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:8A:DE:AB

TECHS Submitted by Miles Rakestraw Contact mrakestraw13@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 13, 2014 03:11 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 13, 2014 03:11 PM 
Uninstalled AutoDesk and reinstalled as well as 
the PDF reader that was crashing.  All software is 
working well and performed all updates.  Computer 
is back in NS 017.
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Lori Burgeson Oct 13, 2014 07:39 AM 
Replaced hard disk and imaging
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Lori Burgeson Oct 09, 2014 02:02 PM 
Warrantied hard drive through Dell.  Should 
receive it within 24-48 hours pending approval.
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Miles Rakestraw Oct 09, 2014 01:44 PM 
A new hard drive needs to be ordered for this PC.
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