Service Request Ticket

Service Request Information

CONTACT	Name	Yehnert, Curtis	Date	Oct 09, 2014 01:51 PM
	Department	Humanities Division	Phone	88362
	Location		Email	yehnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090512 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727WFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:80:5F

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Oct 16, 2014 01:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Oct 16, 2014 01:25 PM	Setting up the new PC will defer to SR 55006.	Add Attachment
Tricia Flaherty	Oct 15, 2014 01:58 PM	it is under SR 55006	Add Attachment
Tricia Flaherty	Oct 15, 2014 01:43 PM	He has responded and I am making a GFA setup service request for the setup of a PC laptop instead of a desktop.	Add Attachment
Tricia Flaherty	Oct 14, 2014 02:20 PM	I sent email to Curt on 10/13/2014 asking what kind of replcement he wanted, PC laptop PC dekstop, MAC laptop , or MAC desktop. I have not gotten a reply as of 2 pm today. I will resend email tomorrow if I hear nothing from him	Add Attachment
Miles Rakestraw	Oct 13, 2014 01:53 PM	He is due for a GFA. Called and left a VM. Tricia is putting in the order for the new PC today.	Add Attachment
Miles Rakestraw	Oct 13, 2014 12:53 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Alyssa Little	Oct 09, 2014 01:51 PM	Computer running really slow, typing really slow needs updates He will be in his office Monday from 11AM-12PM and Tuesdays and Thursdays from 8AM-10AM. Please call him next week before you head over to his office	Add Attachment