Service Request Ticket - # 54948

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2014 11:10 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140327[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag D672K12 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. D672K12 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from P0095622; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop OCT2015
TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 14, 2014 09:31 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 14, 2014 09:31 AM 
****This is an email****
Hi Dawn,

I finished the setup for Kathleen, however 
there is no active network port for her to 
connect.  We currently have her working off Wi-
Fi so she is able to get connected.  You will 
have to submit a work order with Telecom 
(88010) or telecom@wou.edu to get her a working 
network port.  She also needs her phone 
activated and Telecom can help with that as 
well.

Thanks!
Lori
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Lori Burgeson Oct 14, 2014 08:24 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 14, 2014 07:11 AM 
****This is an email****
Hi Dawn,

We have a new laptop ready to bring over and 
set up for Kathleen.  Could you please provide 
me with some dates/times that would be 
convenient for the setup?

Thanks!
Lori
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Lori Burgeson Oct 14, 2014 06:55 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Oct 13, 2014 05:07 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 13, 2014 05:07 PM 
****This is an email****
Hello,

Tricia said to provide some information on the new
employee whose computer will be installed very
soon.  Her name is Kathleen McDonnell.  Phone #
8-9261.  Her e-mail address is mcdonnellk@wou.edu.
Is there any more information you need to set up
computer? 


Thank you,

Dawn Brown
Teaching Research Institute
Western Oregon University
345 N Monmouth Ave
Monmouth OR 97361
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Ruby Tidwell Oct 10, 2014 03:53 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 10, 2014 03:53 PM 
GFA checklist completed; ready for deployment

Kathleen did not have a username yet, so I was 
unable to add her as an admin at this time.
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Ruby Tidwell Oct 10, 2014 02:02 PM 
Task reassigned to Ruby Tidwell.
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Lori Burgeson Oct 10, 2014 01:56 PM 
Please use OOBEstaffMSO2013 image.  After imaging, 
there is also a .bat file that will need to be run 
to activate Office 2013 with the KMS.  See me for 
the location of that file, please.
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Ruby Tidwell Oct 10, 2014 12:36 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 10, 2014 11:41 AM 
also can contact Cindi Mafit on Monday for
delivery if Dawn is not around ext 8-8792
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Ruby Tidwell Oct 10, 2014 11:21 AM 
Task reassigned to Ruby Tidwell.
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Shandelle Plasker Oct 10, 2014 11:10 AM 
NEW EQUIP SETUP: A Dell laptop,Monitor(With
keyboard and Wireless Mouse), and E-Port Plus
replicator needs to be setup and delivered to Todd
Hall 209 for Kathleen McDonnell. She starts on
10/13/14 and Dawn Brown can be the contact for
delivery. 

Setup Information: Laptops WOU#20140327[Edit Inv]
                   Monitors WOU#20140328[Edit Inv]
                   Replicator WOU#20140332[Edit Inv]
***The equipment is on the counter in ITC 008***
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