Service Request Ticket - # 54950

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2014 01:10 PM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140326[Edit Inv] (opens in a new window) Bldg/Room ITC 205C
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. SD25NH0F2F8J9 Location Ben Hays to replace W#20101414

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0095622, TRANSFER from W#20101414 Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC 88:63:DF:AC:81:A3


Wireless NIC 0C:4D:E9:BD:94:B6


Bluetooth NIC 88:63:DF:AC:81:A4

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 17, 2014 11:03 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 17, 2014 11:00 AM 
Delivered on 10/17/2014, added user as admin, 
setup drives, added printers.  She is still using 
the old MAC to copy over 20GB of data she had on 
the local HD.
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John Rushing Oct 16, 2014 04:36 PM 
Installed: 
Adobe CS6
Adobe Captivate 6
Filemaker Pro 11
ScreenFlow 4.0.5
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Lori Burgeson Oct 15, 2014 03:46 PM 
Task reassigned to John Rushing.
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Lori Burgeson Oct 15, 2014 03:45 PM 
iMac is ready for delivery
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Lori Burgeson Oct 14, 2014 10:26 AM 
Uploading image to BBee
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Lori Burgeson Oct 13, 2014 03:10 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 13, 2014 03:10 PM 
Building new iMac image off this machine.
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Shandelle Plasker Oct 10, 2014 01:10 PM 
NEW EQUIP SETUP:(GFA) An iMac needs to be setup
and delivered to Elayne Kuletz in ITC 204C. The
WOU# for the new computer is 20140326[Edit Inv] and the old
computers WOU# is 20101414[Edit Inv]. The new equipment is
located on the counter in ITC 008. Its all the way
on the right hand corner of the counter. 
***Software needs to be transferred from old
desktop****
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