Service Request Ticket - # 54958

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2014 10:33 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130047[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B002634 Location PDR

Model ColorQube 8870 Hostname hlref4.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.46 Metered Code: 3795 RMA:XFL134178E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D6:44

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Oct 13, 2014 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Oct 13, 2014 11:24 AM 
Fixed the problem by uninstalling and reinstalling
the printer drivers on the computers.
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Dyl Karbia Oct 13, 2014 10:43 AM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Oct 13, 2014 10:33 AM 
One of the help desk receptionist in the library
called and said that one of the printers has an
error that says it is out of paper but the machine
is full of paper. I had them restart the printer
and the error recurred.
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