Service Request Ticket - # 54966

Service Request Information

CONTACT Name Breyer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2014 03:10 PM
Department Student Health & Counseling Center Phone 88873
Location Email breyert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120562[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 8p73bw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC E0:DB:55:E8:9F:76


Wireless NIC 60:67:20:D2:FE:5C


Bluetooth NIC 20:16:D8:91:A2:09

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Oct 13, 2014 04:20 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Oct 13, 2014 04:20 PM 
He was assigned re-assigned admin rights .Because, 
he needed to install the MHS software on his 
machine.
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Babatunde Idahor Oct 13, 2014 03:48 PM 
Task reassigned to Babatunde Idahor.
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Kevin Thibeault Oct 13, 2014 03:10 PM 
He is unable to start a program on his computer he
needs and he said the computer is asking for an
authorization code he doesn't have.
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