Service Request Ticket - # 54973

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2014 08:18 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100628[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Clients
Serial No. S200RJC01592 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:94:54

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 14, 2014 12:53 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 14, 2014 12:53 PM 
client was stuck provisioning, verified the KMS 
server settings, made a new snapshot and deleted 
the 3 clients from the pool.  They came back up 
and I went and check on them and they were 
working.
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Lori Burgeson Oct 14, 2014 08:19 AM 
Task reassigned to John Rushing.
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Katie Halvorson Oct 14, 2014 08:18 AM 
****This is an email****
Thin client 20100628[Edit Inv] is not connecting to service
on west side of front desk.  This is absolutely
needed today.   Sorry we really need it running.
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