Service Request Ticket - # 54982

Service Request Information

CONTACT Name Poole, Angela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2014 12:03 PM
Department Natural Science Division Phone 88491
Location Email poolea@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080307[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
Serial No. G88342WXXYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.7 (LION) Software OSX 10.7 Lion upgrade from P0081770, MS Office 2008 for MAC from P0067422, DO NOT INSTALL- Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transfered to NEW imacs for CH311-student TECH

Wired NIC 00:1F:5B:3B:2A:14


Bluetooth NIC 00:22:41:CD:1D:50

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 14, 2015 08:00 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 14, 2015 08:00 AM 
Updated inventory to reflect computer change.
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Lori Burgeson Jan 14, 2015 07:58 AM 
The old machine she was using had hardware failure 
and is no longer under warranty.  She would like 
to keep the loaner - 20091155[Edit Inv] - we brought over as 
it is working well for her.
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Lori Burgeson Jan 09, 2015 03:19 PM 
Task reassigned to Lori Burgeson.
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Babatunde Idahor Jan 07, 2015 12:52 PM 
Left a VM.
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Babatunde Idahor Jan 05, 2015 03:15 PM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Jan 05, 2015 03:14 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Jan 05, 2015 03:14 PM 
I ran the disk utility application - no errors 
found.Also,updated the Adobe driver.I'll stay with 
this task just in case the problem persist.
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Lori Burgeson Jan 05, 2015 03:05 PM 
Task reassigned to Babatunde Idahor.
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Lori Burgeson Jan 05, 2015 11:24 AM 
Task reassigned to UCS Tech.
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UCSHelpdesk Associate Jan 05, 2015 08:30 AM 
Status changed from (5) Completed to (1) Pending
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UCSHelpdesk Associate Jan 05, 2015 08:30 AM 
She called in this morning stating that her
computer is having the same problem starting up as
it did before the break. It now takes 20-30
minutes for her computer to get going, she would
like someone to take a look at it. She will be in
her office today until 10 and also 2-5. She is
also available tomorrow from 10-2 and Wednesday
8-10 or after 2.
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Vikas Sharma Oct 21, 2014 12:57 PM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Oct 21, 2014 12:57 PM 
Went and double checked. Everything is working fine
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Vikas Sharma Oct 14, 2014 12:58 PM 
Task reassigned to Vikas Sharma.
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Nicole Crane Oct 14, 2014 12:03 PM 
Ext: 8-8491
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Nicole Crane Oct 14, 2014 12:03 PM 
Last week her computer started running very slow. 
It will work and while she is working on the 
computer it will start to do it's own restart. 
The restart goes through several cycles and takes 
about 5 minutes.
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