Service Request Ticket - # 54986

Service Request Information

CONTACT Name Avila, Osvaldo   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2014 12:59 PM
Department Student Success & Advising Office Phone 88587
Location Email avilao@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121237[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2PGDNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D8:B9:58


Wireless NIC EC:35:86:48:68:46


Bluetooth NIC EC:35:86:48:68:47

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Oct 14, 2014 01:21 PM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Oct 14, 2014 01:21 PM 
reset his keychain
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Vikas Sharma Oct 14, 2014 01:00 PM 
Task reassigned to Vikas Sharma.
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Alyssa Little Oct 14, 2014 12:59 PM 
When logging into his mac it's asking for a Mac
OSX login keychain password, which he doesn't know.

Please head over there ASAP
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