Service Request Ticket

Service Request Information

CONTACT	Name	Freeman, Michael	Date	Oct 14, 2014 02:16 PM
	Department	Creative Arts/Art	Phone	88326
	Location		Email	freemanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130684 (opens in a new window)	Bldg/Room	CH 109
	Service Tag		Description	Apple MacBook Pro 15-inch w/ Retina Display #Z0PU
	Serial No.	C02ML0QYFD59	Location	Michael Freeman, Art Historian Professor
	CPU	Intel Core i7(2.7GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Office MAC 2011 from P0093836 TRANSFER from W#20080862: Adobe Design Premium CS4 from P0069819; Adobe CC 201* Suite (named user) as of MAY2017; Telestream Screenflow 6.2.1 Upgrade VISA2016006355 MAY2017(emailed s#); VueScan Pro(v9.6) VISA2018008191 emailed freemanm@wou,edu 10-8-2018 ;Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010958 APR2020 ORDER11945;
	Wireless NIC	3C:15:C2:C5:30:C8
	Bluetooth NIC	3C:15:C2:C5:30:C9

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Oct 29, 2014 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Oct 14, 2014 03:39 PM	going to check in with him later. next week.	Add Attachment
Nick Moore	Oct 14, 2014 03:37 PM	went with zach to look at the computer and saw he wasn't connected to the network cable even though it was plugged in. after that the computer was working fine. I asked for him to let me know if this problem persist any more.	Add Attachment
Nick Moore	Oct 14, 2014 03:35 PM	Task reassigned to Nick Moore.	Add Attachment
Alyssa Little	Oct 14, 2014 02:16 PM	He said that his computer is running really slow when trying to open up web pages in Safari. His computer is relatively new and he said he had done some updates and tried restarting his computer but nothing seemed to make it run faster. He'll be in his office today until 3:30 if no one makes it by then please call him to find a mutual time.	Add Attachment