Service Request Ticket - # 54991

Service Request Ticket - # 54991

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Service Request Information

CONTACT	Name	Casares, Louann	Date	Oct 14, 2014 04:21 PM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130843 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43Y8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Y8V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from P0094150; Previous software at this station location(oldW#20030859): ABBYY FineReader Pro v8 and PDF Transformer from P0058354, To be transferred from W#20090305:Text Aloud v2.0 from VISA2005/04/1203:04:18, NaturalReader ED Sliver with Spanish and French voices from VISA2011002696; FEB2015 ABBYY FineReader Pro v12 from P0095648, MARCH2015 Camtasia Studio WIN v.8.5.0 from VISA2014004415 & TextAloud v3.0.79 WIN from VISA2014004414
	Wired NIC	34:17:EB:A5:4F:A8

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 21, 2014 12:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 21, 2014 12:19 PM	Set up computer and monitor. Made sure Louann was an administrative user on the machine. Check to make sure ABBYY FineReader was installed as requested from Louann. Network drives are pulling via GPO. Two printers: DS- Superman and DS-Disability-Copier are pulling via GPO	Add Attachment
Lori Burgeson	Oct 20, 2014 12:56 PM	Scheduled for tomorrow, Tues., Oct. 20 @ 11 am	Add Attachment
Lori Burgeson	Oct 20, 2014 08:30 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 20, 2014 08:29 AM	**This is an email** Hi Louann, We have a few new stations that need to be brought over and set up. I would like to spread the setups out a bit so we can keep each station in line with where it needs to be placed. We have a testing station, caption station, and note taker station ready to bring over to set up. We also have a front desk station for a student worker as well as a station Rian Gayle. We can set up the testing, caption, and note taker stations at once, and then can come back another day for the two other setups or vice versa. Please let me know some days and times this week that would work for setups. Thanks! Lori	Add Attachment
Ruby Tidwell	Oct 16, 2014 10:50 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 16, 2014 10:47 AM	GFA checklist completed & software installed. Ready for deployment.	Add Attachment
Tricia Flaherty	Oct 15, 2014 03:10 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Tricia Flaherty	Oct 15, 2014 03:10 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 15, 2014 03:10 PM	T:\TextAloud MP3\Text Aloud 2.0 T:\NaturalReader T:\ABBYY Software\ABBYY Fine Reader\ABBYY FineReader Pro v12	Add Attachment
Ruby Tidwell	Oct 15, 2014 02:30 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Oct 15, 2014 01:07 PM	Use OOBEstaffMSO2013_10-9-14 Imag	Add Attachment
Tricia Flaherty	Oct 15, 2014 12:06 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 14, 2014 04:21 PM	a Optiplex 9020SFF deaktop W#20130843 and a 23 inch display W#20130923 needs to be setup and delivered to Disability Services Office APSC405 Student Worker/Front Office Station old desktop is W#20090305 and old monitor is W#20090329. The New equipment is on the rack in ITC 013 hallway.	Add Attachment