Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Oct 14, 2014 04:21 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130048 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B003841	Location	PDR
	Model	ColorQube 8870	Hostname	hlref5.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.47 Metered Code: 3937 RMA:XFL130758E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:14:F6:AE

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 21, 2014 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 21, 2014 01:15 PM	Mo came by and fixed this	Add Attachment
Megan Thibeault	Oct 20, 2014 09:38 AM	REF20038751	Add Attachment
Megan Thibeault	Oct 20, 2014 09:34 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Oct 17, 2014 03:42 PM	See also SR# 55032	Add Attachment
Katie Halvorson	Oct 17, 2014 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 17, 2014 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 17, 2014 02:55 PM	This printer is now jamming often. About every 10mins it will jam up through door A.	Add Attachment
Megan Thibeault	Oct 16, 2014 05:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 16, 2014 05:11 PM	Updated all the firmware on the ref machines	Add Attachment
Megan Thibeault	Oct 15, 2014 01:27 PM	Spoke with Chris- updating firmware in the morning	Add Attachment
Nicole Crane	Oct 15, 2014 12:48 PM	Called to check on the status of the request	Add Attachment
Alyssa Little	Oct 14, 2014 04:21 PM	Printer in HL first floor has been giving a lot of false printer errors, once they just open the lid and close it again the printer will start working again but it is jamming frequently	Add Attachment