Service Request Ticket - # 54993

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2014 04:39 PM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130844[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4418V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094150; transfer from W#20091297: NCH-Prism Video Format Converter Plus Ed from VISA2010002228, Camtasia 7.1 from ODS Grant bundle Camtasia studio upgrade to v8.4 on VISA 2013003981; FEB2015 TRANSFERRED license of Abbyy Fine Reader Pro v8 P0054871 and MARCH 2015 Upgraded to Abbyy Fine Reader Pro V.12 P0096745

Wired NIC 34:17:EB:A5:E1:35

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 22, 2014 12:56 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 22, 2014 12:56 PM 
Old desktop was 20070667[Edit Inv] and old monitor as 
20070669[Edit Inv]

New computer has been delivered and set up.  
DS-Disability-Copier and DS-Wonder Woman pull 
via GPO as do the network drives
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Lori Burgeson Oct 20, 2014 08:30 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 20, 2014 08:30 AM 
****This is an email****
Hi Louann,

We have a few new stations that need to be 
brought over and set up.  I would like to 
spread the setups out a bit so we can keep each 
station in line with where it needs to be 
placed.

We have a testing station, caption station, and 
note taker station ready to bring over to set 
up.

We also have a front desk station for a student 
worker as well as a station Rian Gayle.

We can set up the testing, caption, and note 
taker stations at once, and then can come back 
another day for the two other setups or vice 
versa.  Please let me know some days and times 
this week that would work for setups.

Thanks!
Lori
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Ruby Tidwell Oct 17, 2014 11:01 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 17, 2014 11:01 AM 
GFA checklist completed & software installed.  
Ready for deployment.
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Tricia Flaherty Oct 15, 2014 03:14 PM 
T:\NCH_PRISM

T:\camtasia\Studio8WIN
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Ruby Tidwell Oct 15, 2014 02:39 PM 
Task reassigned to Ruby Tidwell.
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Lori Burgeson Oct 15, 2014 01:07 PM 
Use OOBEstaffMSO2013_10-9-14 Imag
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Tricia Flaherty Oct 15, 2014 12:06 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 14, 2014 04:39 PM 
a Optiplex 9020SFF deaktop W#20130844[Edit Inv] and a 23
inch display W#20130924[Edit Inv] needs to be setup and
delivered 
to Disability Services Office APSC405 Caption Station
old desktop is W#20091297[Edit Inv] and old monitor is
W#200901371. The New equipment is on the rack in
ITC 013 hallway.
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