Service Request Ticket - # 54994

Service Request Ticket - # 54994

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Service Request Information

CONTACT	Name	Casares, Louann	Date	Oct 14, 2014 05:32 PM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130670 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	DNM9L02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093836; TRANSFER FROM W#20101092 AUG2015 SR#57795 ZoomText v9.1 MAG/RDR from P0080238
	Wired NIC	34:17:EB:98:C9:17

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 22, 2014 01:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 22, 2014 01:03 PM	Computer did not have an active network port, so Louann is putting in a call with Telecom. Once the port is activated, DS-Disability- Copier and DS-Wonder Woman will pull via GPO as will network drives. Prism and Camtasia are installed	Add Attachment
Lori Burgeson	Oct 20, 2014 08:30 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 20, 2014 08:30 AM	**This is an email** Hi Louann, We have a few new stations that need to be brought over and set up. I would like to spread the setups out a bit so we can keep each station in line with where it needs to be placed. We have a testing station, caption station, and note taker station ready to bring over to set up. We also have a front desk station for a student worker as well as a station Rian Gayle. We can set up the testing, caption, and note taker stations at once, and then can come back another day for the two other setups or vice versa. Please let me know some days and times this week that would work for setups. Thanks! Lori	Add Attachment
Ruby Tidwell	Oct 16, 2014 10:39 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 16, 2014 10:39 AM	GFA checklist completed. Ready for deployment	Add Attachment
Ruby Tidwell	Oct 15, 2014 02:40 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Oct 15, 2014 01:07 PM	Use OOBEstaffMSO2013_10-9-14 Imag	Add Attachment
Tricia Flaherty	Oct 15, 2014 12:06 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 14, 2014 05:34 PM	cpu and monitor are on rack in ITC 013 hallway with New Equip Setup form	Add Attachment
Tricia Flaherty	Oct 14, 2014 05:32 PM	Deliver new Optiplex 9020 W#20130670 and 23 inch display W#20130671 for new station in Disability services, note from Malissa Larson says "notetaker station" APSC 405 Disability Services Office	Add Attachment