Service Request Ticket - # 54995

Service Request Information

CONTACT Name Carano, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2014 05:51 PM
Department Education & Leadership Phone 88604
Location Email caranok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131001[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LTF6T6 Location PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094155

Wireless NIC 48:D7:05:B6:D3:DB


Bluetooth NIC 48:D7:05:B6:D3:DC

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 20, 2014 04:07 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Oct 20, 2014 04:07 PM 
Delivered on 10-20-2014.  Setup printer and 
network drives.
 Add Attachment
John Rushing Oct 17, 2014 02:26 PM 
He would like to have it delivered on Monday at 
10am
 Add Attachment
John Rushing Oct 17, 2014 02:19 PM 
Task reassigned to John Rushing.
 Add Attachment
Nick Moore Oct 17, 2014 01:55 PM 
Task reassigned to UCS Tech.
 Add Attachment
Nick Moore Oct 17, 2014 01:55 PM 
had a problem with the first image. was able to fix it and have 
completed a gfa set up on the mac. it is sitting on the shelf waiting 
to be delivered. updated inventory also.
Add Attachment
Nick Moore Oct 15, 2014 09:26 AM 
imaging now.  image should be done in the next hour.
 Add Attachment
Nick Moore Oct 15, 2014 09:21 AM 
Task reassigned to Nick Moore.
 Add Attachment
Tricia Flaherty Oct 14, 2014 06:00 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Tricia Flaherty Oct 14, 2014 06:00 PM 
since his current laptop(only workstation) is
struggling to stay powered I am making this setup
high priority
Add Attachment
Tricia Flaherty Oct 14, 2014 05:51 PM 
He is a tenure track faculty member and wants to
move from PC laptop W#20101097[Edit Inv] Lat E6410 that is
giving him battery and power adapter problems to a
MAC Air laptop W#20131001[Edit Inv] The new laptop and GFA
setup form will be on Counter in ITC008
 Add Attachment