Service Request Ticket

Service Request Information

CONTACT	Name	Fritz, Justin	Date	Oct 15, 2014 01:16 PM
	Department	Athletics	Phone
	Location		Email	fritzj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090348 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91905V0TG	Location	Going to PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	MAC OS X 10.11 (El Capitan)	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:9D:8B:B0
	Wireless NIC	00:24:36:B4:F1:D5
	Bluetooth NIC	00:25:00:C4:6C:C0

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 16, 2014 05:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 16, 2014 05:11 PM	worked with Justin, got this keychain password changed.	Add Attachment
Shandelle Plasker	Oct 15, 2014 01:34 PM	**This is an email** Rm 128 is 20090348 the other computer in that rm 20090354 needs to be set up to the printer as well. Rm 126 is 20100766. Thank you!	Add Attachment
Shandelle Plasker	Oct 15, 2014 01:16 PM	**This is an email** Hello, Justin from Football here, my computer in rm 128 is saying message agent wants to use the login keychain. I don't know the password and it's not letting me get on the internet either. Also the laptop in rm 126 that we upload the film to is not working, we use hudl mercury. Megan is usually the one that helps with that stuff since she has experience with it. Could I schedule a time to get her over here? Please and thank you!	Add Attachment