Service Request Ticket - # 55006

Service Request Information

CONTACT Name Yehnert, Curtis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2014 01:49 PM
Department Humanities Division Phone 88362
Location Email yehnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140312[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7K2TJ12 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 7K2TJ12 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from P0095463;

Wired NIC EC:F4:BB:6C:80:B9


Wireless NIC 80:00:0B:37:B4:7D


Bluetooth NIC 80:00:0B:37:B4:81

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 28, 2014 08:28 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 28, 2014 08:28 AM 
Network drives H, I, J, K, X map via GPO; HU-
Copier, HU-Recycle, HUM-3, HUM-Com map via GPO.  
Made sure he is an administrative user on machine.  
He is all set up and ready to go.
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Lori Burgeson Oct 23, 2014 03:35 PM 
Setup scheduled for Tuesday, Oct. 28 at 8am
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Lori Burgeson Oct 23, 2014 12:16 PM 
****This is an email****
Hi Curtis,

I saw your availability to have your new 
computer set up.  Does Tuesday, Oct. 28 right 
around 8am work for you?

Thank you,
Lori
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Megan Thibeault Oct 23, 2014 12:04 PM 
Tuesdays/Thursday 8am-10am
Mondays 11am-12pm
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Lori Burgeson Oct 22, 2014 01:27 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 22, 2014 01:27 PM 
****This is an email****
Hello,

I have a new laptop ready to bring over and set 
up for you.  Before I can do any setup, please 
transfer anything you might have saved locally 
(to your desktop) on your current machine to a 
network drive such as your H drive.  This will 
ensure we are able to retrieve all of your 
files.  Please let me know your availability 
this week and early next week and I will set up 
an appointment with you to deliver your laptop.

Thanks!
Lori
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Miles Rakestraw Oct 21, 2014 02:03 PM 
Task reassigned to UCS Tech.
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Miles Rakestraw Oct 21, 2014 02:03 PM 
Laptop has been setup and is ready for deployment.
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Miles Rakestraw Oct 16, 2014 12:10 PM 
Task reassigned to Miles Rakestraw.
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Tricia Flaherty Oct 15, 2014 01:49 PM 
W#20140312[Edit Inv] PC laptop needs to be setup and
delivered to Curt Yehnert in Humanities
old desktop is W#20090512[Edit Inv] and old monitor is
W#20090587[Edit Inv]. The laptop is on the counter in ITC008
with GFA setup form.
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