Service Request Ticket - # 55009

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2014 03:10 PM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101291[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 2B01JQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007, Adobe Acrobat Pro 10 WIN from P0083671; ***TRANSFERRED TO W#20140282 for Debbie Kenyon Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384*** Adobe Acrobat Pro(DC is latest version) from XXXX2014004507(subscription);

Wired NIC 78:2B:CB:A1:23:43

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 15, 2014 03:37 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 15, 2014 03:37 PM 
Software installed
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Ruby Tidwell Oct 15, 2014 03:17 PM 
Task reassigned to Ruby Tidwell.
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Meghann Thilberg Oct 15, 2014 03:10 PM 
****This is an email****
Trying to install a program on our student
worker's computer but received error that it
requires an administrator account. Can you have
some one install the software

Computer 20101291[Edit Inv]
Todd Hall 249
Software: DBText V12
CDROM is next to the computer. I do not need to be
present for installation

Additional contact person
Gail Leslie    8-8756
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